Privacy Policy is owned by FirstCar Ltd, Ashcombe Court, Woolsack Way, Godalming, Surrey, GU7 1LQ (company number 05032747).  Our business is paperless, so please send all enquiries through by email to ensure a response. By using the FirstCar website you are accepting and consenting to the practices described in this Privacy Policy.

First Car takes the protection of our user’s data very seriously. The statement below details our practises surrounding the use of data and the measures taken to protect and secure collected data.

First Car is the data controller for the services and your personal data. If you have any queries relating to our use of your personal data or any other data protection issues, please contact our Data Protection Officer James Evans on [email protected]

What information do we collect?

Driving Instructors

We collect personal information about you including:

Your name, contact details, other registration or profile information and reporting information about your use of FirstCar.

Verification documentation provided to us by you.

Details required in order to collect any fees as relevant.

Location data shared as part of learners lesson reports.

Learner Drivers

We collect personal information about you including: your name, address, other contact details, where you are in your driving journey. This information is collected via registration forms (including Facebook), checklists or other forms.

Through the Facebook integration we capture your email address, first name and last name.

We do not store credit card details nor do we share customer details with any 3rd parties.


Cookies information as set out in the ‘Use of cookies’ policy below.

All other data that you choose to provide to us.


If you contact us, we may keep a record of that correspondence.

Details about the device you use to access FirstCar, which may include your IP address or other unique device identifiers.

Cookies information as set out in the ‘Use of cookies’ policy below.

All other data that you choose to provide to us and any other information provided by you pursuant to your use of FirstCar.

Informing you of offers and services which may be of interest

We would like to keep you updated by phone, e-mail or text of other products and services which we feel you may benefit from e.g. buying your first car.

We will keep you updated with relevant news, advice, special offers and services from selected third parties by email and other forms of communication if you have given us permission to do so.

You can ask us to stop passing your information to third parties for marketing purposes at any time, by emailing us at [email protected].

We may disclose information about you in connection with legal proceedings or potential legal proceedings or if otherwise permitted to do so by law.

Passing on information about you

Please be aware that by using our services you are consenting to us disclosing your personal information to:

The Financial Services Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring;

Other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent for example our email marketing provider.

Third party providers and data privacy

In some cases you will be redirected to a third party site to continue your request.  Please review our partners’ privacy policy for full terms and conditions before transacting on their site.

We have no responsibility for the uses to which a third party site puts your personal information once you have given your data to that company.

Use of cookies

Like many websites we receive ‘automatic information’ through cookies. We use this information to provide a personalised experience on our site and a better service tailored to suit you.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser. Cookies from First Car website are safe and allow us to personalise our site for each user.

The main purpose of our cookies is to identify you when you visit our website. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page.

Cookies help us to remember who you are and what your preferences are. Next time you return, we can fill in any questions that you have already answered. The more you tell us about yourself, the more we can help to find information or products you want.

You can disable cookies – simply go to the help menu on your browser bar to find out how. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.  If you do not accept incoming cookies then the performance of our website on your system will not be to full standard or our website may not serve at all.

Transferring your information abroad

Information supplied by you to us will only be transferred abroad by us or our agents for the purpose of performing contractual obligations to you, or when you have given your prior consent to such transfer.

Your Rights

You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of all personal information we have about you should you request it. We may charge you a fee for a copy of such information.

Amending details

You may opt out of receiving any communication from First Car at any time. Please contact us at [email protected]  or write to Privacy Policy, Mount Manor House, 16 The Mount, Guildford, Surrey. GU2 4HN to request any of the above. We may keep the data you have given us for the purposes of maintaining our ‘opted out’ files. You have the right to view the data we hold on you.

Notices and Revisions (changes to privacy policy)

Services offered by First Car are subject to change and our privacy policy and terms and conditions will change accordingly. You should check our website regularly for any updates to our site terms. Our privacy policy is here to protect our customers and will not be purposely changed to contradict this.

Driving Test Wiz

This privacy policy governs your use of the software application Driving Test Wizz (Application) for mobile devices that was created by Firstcar Limited. The Application is an educational driving test learning aid.

What information does the Application obtain and how is it used?

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location. We will not share your current location with other users or partners.

If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.

Do third parties see and/or have access to information obtained by the Application?

Your location information is shared with the Application host, GoodBarber.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at [email protected].

Data Retention Policy, Managing Your Information

We will retain Automatically Collected information for the entire duration of the Application’s use. If you’d like us to delete this data, please contact us at [email protected] and we will respond in a reasonable time.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United Kingdom. If you reside outside the United Kingdom your information will be transferred, processed and stored there under United Kingdom privacy standards.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at [email protected].

If you have any queries regarding our privacy policy, please contact us by email at [email protected].