What to do if you crash

Crunching your car is always going to be a very emotional experience, but try to stay calm whether or not it’s your fault.

Over three quarters of drivers admit they’d say 'sorry' at the scene of an accident, which can be perceived as admitting fault. That can put you in a tricky situation with your insurer when you come to make a claim, so make sure you don’t do it, even if you think you are to blame for the crash. 

Don’t continue driving – shock induced by any type of car accident can often be delayed

Here’s what you should do: 

  • Ensure the driver of the other vehicle is OK - if they’re in need of medical attention, call the police and an ambulance.

  • Make sure your mobile is fully charged or keep a hand-held, manual charger in the car so that you can top up without needing to plug it in.

  • Exchange insurance details. Always keep a pen and paper in your glove box and consider writing all of your contact details and insurance particulars on a piece of paper in advance, to give to the third party.

  • Any severity of accident can send a person into shock so the more preparations made ahead of time, the better.

  • Take photographs of any damage on your mobile phone or a camera - include the cars involved, the road and any skid-marks (and we’re not talking underwear here). Keep a disposable camera in your glovebox to ensure that you always have access to a camera.

  • Don't become angry - it's important to stay calm and keep your temper in check at the scene of an accident.

  • Don't continue driving - shock induced by any type of car accident can often be delayed. Don't continue on a long journey even if your car is drivable - take time to relax and calm down.

  • Call your insurance company immediately to ensure that the claim and subsequent repairs are handled as speedily as possible.


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